Scam Recovery
Expert scam recovery, built on the facts
Scam recovery starts with a clear-eyed look at the facts: how the money was sent, who it went to, and what records exist. Our consultants investigate this in detail and pursue every realistic route to get it back.
What scam recovery involves
"Scam recovery" covers the process of reviewing a fraud case to understand exactly what happened and to identify what, if anything, can realistically be done about it. This typically starts with piecing together a timeline: how contact was first made, what was promised, how payments were sent, and what happened when the victim tried to withdraw money or stop the relationship.
From there, the available information is assessed to understand where the money went, what type of scam took place, and which routes — such as contacting a bank, a payment provider, a cryptocurrency exchange, or law enforcement — may be worth pursuing. Every case is different, and the right next step depends entirely on the specific facts.
Types of scams we review
- Investment scams, including fake investment firms and unlicensed schemes
- Cryptocurrency scams, including fake exchanges, wallets and trading apps
- Forex and trading scams, including fake brokers and manipulated platforms
- Romance scams, where a fake relationship is used to request money
- Payment and banking fraud, including bank transfer and invoice scams
- Impersonation scams, fake recovery services and other fraudulent schemes
Getting Started
Information that may be useful
You do not need everything before you start, but the following is generally helpful where you have it available.
Records and communication
- Messages, emails or call logs with the person, company or platform
- Screenshots of the website, app or trading account involved
- Any names, usernames, company names or addresses you were given
Payment details
- Bank transfer confirmations, receipts or transaction IDs
- Cryptocurrency wallet addresses and transaction hashes, where applicable
- Dates and amounts of every payment made
Preserving evidence
Where possible, keep original files and messages rather than only screenshots, and avoid deleting accounts, emails or apps connected to the situation until you have taken copies of anything relevant. If you are unsure what counts as useful evidence, our evidence checklist covers this in more detail.
What to do after a scam
- Stop all further payments and contact with the person or platform involved.
- Secure your accounts, email and devices, particularly if you shared any access.
- Contact your bank or payment provider to report the transaction.
- Gather together the records and information described above.
- Submit a case assessment enquiry so we can review the details.
Common mistakes to avoid
- Paying an upfront fee to anyone who claims they can guarantee your money back.
- Giving remote access to your computer or accounts to an unsolicited "helper".
- Deleting messages, emails or accounts that may contain useful records.
- Continuing to send money in an attempt to "unlock" a withdrawal or a larger profit.
- Assuming nothing can be done without first having the situation properly assessed.
Next Step
Start Your Recovery
Tell us what happened and a dedicated consultant will start working on your case.