You do not need a complete file of evidence before you submit a case assessment enquiry, but the more of the following you can gather and preserve, the clearer a picture we can build of what happened. This checklist is a practical starting point, organised by category.
Communication records
- Messages, emails and chat logs with the person, company or platform involved
- Call logs, and notes of what was discussed on any calls that were not recorded
- Screenshots of social media profiles, adverts or messages that led to the initial contact
- Any voicemails or recorded calls, where these exist
Keep original files where possible, rather than only screenshots — a forwarded email or an exported chat log can contain useful metadata, such as timestamps and sender details, that a screenshot may not capture.
Payment and transaction records
- Bank transfer confirmations, including dates, amounts and reference numbers
- Card statements showing the relevant transactions
- Cryptocurrency wallet addresses and transaction IDs (hashes) for both sending and receiving addresses
- Receipts or confirmations from any payment app or service used
Platform and account details
- The name of the company, platform, broker or individual involved
- Any registration, licence or company numbers you were given
- Screenshots of account dashboards, balances or trading activity
- Login usernames (never passwords) associated with the platform
Documents you were sent
- Contracts, agreements or terms and conditions
- Investment or account statements
- Any marketing material, brochures or presentations
What not to include
For your own security, do not save or share passwords, banking logins, cryptocurrency seed phrases, private keys, one-time authentication codes, or full card numbers as part of this process. None of these are needed to assess your case, and a genuine organisation will never need them either.
Practical tips for preserving evidence
- Avoid deleting the accounts, apps or email addresses connected to the situation until you have taken copies of anything relevant.
- Where possible, export or download original files rather than relying only on screenshots.
- Keep a simple written timeline of events while details are still fresh in your memory — including dates, amounts and what you were told at each stage.
Next step
Once you have gathered what you can, a case assessment is the next step. You do not need a perfect or complete set of records to start — an initial description of what happened, along with whatever documentation you have available, is enough to begin.