Frequently asked questions

Yes we can. However, we cannot guarantee this for all cases. Recovery depends on a number of factors and varies from case to case.

We have expertise with all forms of scams, involving but not limited to investment scams, cryptocurrency scams, forex and trading fraud, romance scams, payment and banking fraud, impersonation scams, fake brokers and platforms. If your situation does not fit neatly into one category, you can still submit an enquiry and describe what happened in your own words.

Share as much detail as you can in our case form. Once we receive your case details, we will be in touch if we need more information.

After you submit an enquiry, we usually ask for supporting details — receipts, dates, correspondence and transaction records — to build the strongest possible case. From there, a consultant is assigned to your case to review everything, explain the assessment, and discuss next steps.

In many cases, yes — our consultants recover funds for clients regularly. What we can promise on every case is a thorough, honest assessment and full effort behind any recovery we take on. Because every case is different, we don't promise a specific outcome before we've reviewed the facts of yours.

Stop all further payments or contact with the person or platform involved, secure your accounts and devices by changing your passwords, and gather together any records, messages or transaction details you have. After which, you should submit a case assessment enquiry to us.

Yes. We use advanced methods that make tracing various forms of financial transactions possible.

We confirm we have received your details within 72hours. We usually request a bit more information — receipts, dates and other supporting details — to better understand the parameters of you case. From there, we assign a consultant that reviews everything, explains what they found, and starts working on your recovery.

This will be communicated by the consultant assigned to the case. However, depending on the complexity of the situation and how much information is available, a case assessment could take slightly longer.

No. We do not charge any fees for a case assessment. It is completely free.

If, after a case assessment, we do not believe there are viable options to pursue, we will tell you clearly and explain why.

We move as quickly as your case allows. Once your consultant begins your recovery, we give you a clear timeframe and work hard to meet it — though the exact timeline depends on factors like the type of scam, where funds were sent, and which institutions or platforms are involved.

We are experts in all forms of scam recoveries, romance scams inclusive.

We handle forex and trading scams recoveries. We have a team of experts that can assess your case.

Yes. If you sent funds through, or to, an account held at an exchange, contacting that exchange's support team directly and reporting the fraudulent account is advisable

Yes. We handle the information you share with utmost discretion and in line with our Privacy Policy. We would encourage you to review that policy for full detail on how information is collected, used, retained and deleted.

This happens more often than people expect, and it is nothing to feel embarrassed about. Let us know what happened as part of your enquiry — it is relevant information and does not prevent us from assessing your case.